Privacy policy
Privacy Policy – Nubilee Sleep (Ecom Innovations, LLC)
At Nubilee Sleep, operated by Ecom Innovations, LLC, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Shopify-powered store or make a purchase.
Our store is hosted on the Shopify platform, which provides secure, industry-standard tools to process payments, manage orders, and maintain a safe shopping experience.
Information We Collect
Personal & Contact Details
• Name
• Shipping and billing address
• Email address
• Phone number
Order & Payment Information
• Products purchased
• Payment method details (processed securely by Shopify Payments, PayPal, or other third-party providers — we do not store full payment information)
• Order confirmations and transaction data
Account Information (if you create an account)
• Username
• Password
• Saved addresses and preferences
Customer Support Communications
• Messages, emails, and inquiries you send to us
• Interaction history with our support team
Device & Usage Data
• IP address
• Browser type
• Pages viewed
• Time spent on our website
• Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
• Process and deliver your order, including shipping updates and notifications
• Provide customer support, including returns and exchanges
• Improve your shopping experience through personalized content or recommendations
• Send newsletters, promotions, or updates if you choose to subscribe
• Prevent fraud, enhance security, and comply with legal obligations
Sharing Your Information
We only share your information when necessary for legitimate business purposes:
• Payment processors: Secure third-party services like Shopify Payments, PayPal, or other payment gateways manage your payment data.
• Shipping carriers: To fulfill and deliver your order.
• Service providers: Such as analytics platforms, email marketing tools, and Shopify apps that assist with store functionality.
• Legal requirements: When required by law or in the event of a business transfer, such as a merger or acquisition.
We do not sell your personal information.
Cookies & Tracking
Our Shopify store uses cookies and similar technologies to:
• Improve website functionality and performance
• Remember your preferences
• Analyze website traffic
• Deliver relevant promotions and ads
You may control cookies through your browser or device settings.
Your Rights
Depending on your location, you may have the right to:
• Access your personal data
• Update or correct your information
• Request deletion of your data
• Opt out of targeted advertising
• Withdraw consent for marketing communications
To submit a request, contact us at:
support@nubileesleep.com
Children’s Privacy
Our products and services are not intended for children under 16, and we do not knowingly collect personal information from minors.
Security & Data Retention
We use secure payment partners and industry-standard safeguards to protect your data. We retain information only as long as necessary to:
• Complete your order
• Meet legal and accounting requirements
• Resolve disputes
International Data Transfers
Some of our service providers, including Shopify, may process data outside of your home country. We rely on lawful transfer mechanisms to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” will indicate the most recent version.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Support@nubileesleep.com